The University of Queensland Library
      Passwords help
 
 
 

When will I need a password?

A password (called authentication) is required to:


How do I get a password?

The Library supports two methods of authentication:

Both methods preserve the confidentiality of your transactions. However, you must not tell anyone your password.


UQ Username and Password

UQ Username
  • Students: New students will receive a letter containing their username and password during the third week of January (or by the end of January for offers made in January). It consists of 's' followed by the first seven digits of your student number (eg. s1234567). It is the same as used for mySI-net and my.UQ. If you are unsure of your username, search for it here.
  • Staff: Use the username of your UQ email account, e.g. if your name is Amanda Jones, your username might be uqajones.
Note: usernames are case sensitive, hence s1234567 is different from S1234567.

UQ Password
  • Students: Your password was issued with your UQ username
  • Staff: Use the password for your UQ email account

Your password should be between 6 and 12 characters long and should contain a mix of number and letters. Do not use special characters or punctuation marks, such as *, &, : , / , % or the space character.

Note: passwords are case sensitive.

For enquiries regarding usernames and passwords, please contact the UQ IT Service Desk on 3365 6000 or help@its.uq.edu.au.


Forgotten or want to change your UQ password?

  • Forgotten your UQ password? Contact UQ IT Service Desk on 3365 6000 and ask for a new one.
  • Want to change your UQ password? Go to UQconnect password change. To protect your security and privacy, it is recommended that you change your password at least every 3 months.
  • If you have recently changed your UQ password, you may be presented with a page labelled "Help". If you do, it means the Library system is having a problem accepting your new password. Please follow the instructions on the screen to resolve the situation.

Library Number and password

Library Number
This number appears on the front of your student/staff card or Library card at the bottom under the barcode. It always starts with 24067.....
 
Student Card: Student Number near top, Library number and barcode near bottom
Library password
The first time you are prompted to enter your Library password, just leave this box blank. Press the "Login" button. This will bring up the following page:

Enter your Library password. Choose a password that you can remember. Your password should be between 6 and 12 characters long and should contain a mix of number and letters. Do not use special characters or punctuation marks, such as *, &, : , / , % or the space character.

You then have to confirm it by entering it in again.


Forgotten or want to change your Library password?

Forgotten your Library password
  • Ask Library staff at any Loans Desk to remove it from your record. Library staff cannot tell you what your password is as it is encrypted in our system to maintain your privacy.
  • You will be prompted to create a new password the next time you login
Change your Library password

To protect your security and privacy, it is recommended that you change your password at least every 3 months.

  • On the Library website, click on Your record
  • login
  • click on Want to change your Library Password?
  • In the new window, type your current password, enter your new password, and enter your new password again to verify it
  • click on Submit
  • Close your record
If you have recently changed your Library password, you may be presented with a page labelled "Help". If you do, it means the Library system is having a problem accepting your new password. Please follow the instructions on the screen to resolve the situation.

Logging-in to Library computers

When you sit down at a Library computer, you will be asked to enter your Username and password. Non-registered users of the Library must enter a username of "Guest" and leave the password field blank.
Enter Username:    
Enter Password:    
        
Visitors login as "Guest" with no password

Based on your login, the following services will be available, depending on the configuration of the individual machine:

User Category USB read/write UQ File Storage Email Internet
UQ undergraduates and postgraduatesYesYesYes*Yes*
UQ short-course and ICTE-UQ studentsYesNoYes*Yes*
UQ staffYesYesYes*Yes*
UQ affiliated staff - teaching hospital staff and visiting academicsYesNoYes*Yes*
Associate members - UQ graduates and Alumni, Reciprocal and Community borrowers, Fryer visitorsRead onlyNoNoLimited
General publicRead onlyNoNoLimited

* re-authentication may be required.


Logging-in at Ipswich

Only UQ staff and students are able to log in to the computers in the Library at the Ipswich campus. Affiliates and "guests" can use the computers in the café and the High Use area. Note that these computers will not allow USB access, printing rights or access to MS-Office.


Does logging-in affect my UQ download quota?

When you login to a Library computer your download quota is not affected. However if you are using your laptop in the Library your download quota is affected.


Will all services be available from any Library computer?

Depending on your login entitlements, all services will be available from the vast majority of Library computers. However, some computers have access restricted to the Library website (no email or Microsoft Office). Check the label on the computer to see what is available.


Why can't non-UQ people write to USB devices?

Library affiliate members and "guests" have read only access to USB devices to ensure practical compliance with the Library's licensing agreements.


Remember to Logout

To maintain confidentiality, the Library strongly recommends that you do the following:

If you are using a Library computer and have accessed secure online services you should

  • click on the browser's home icon to access the Library's home page
  • click on the logout facility at the top left of the screen under the UQ logo that says "Logout" followed by your name as it appears in your Library record
  • close down the browser
  • double click on the Logoff Workstation icon on the desktop

If you are using a Library computer and have NOT accessed secure online services you should

  • close down the browser
  • double click on the Logoff Workstation icon on the desktop

If you are using a computer outside the Library, you should close down the web browser.


Accessing secure web services

Based on your membership category, access to the following will be available once you authenticate, whether you are using a Library computer or a computer elsewhere, such as at home or work:

User Category Your record Access to Licensed Electronic Resources Journal Articles from Warehouse Document Delivery & Inter-Library Loans
UQ undergraduatesYesYesYesNo
UQ external undergraduates with remote statusYesYesYesUQ collections only
UQ postgraduatesYesYesYesYes
UQ short-course studentsYesYesYesNo
ICTE-UQ studentsYesIn-Library: Limited
Off-site: No
YesNo
UQ staffYesYesYesYes
UQ affiliated staff - teaching hospital staff and visiting academicsYesYesYesYes
UQ graduates and AlumniYesIn-Library: Limited
Off-site: Limited
YesNo
Associate members - Reciprocal and Community borrowers, Fryer visitorsYesIn-Library: Limited
Off-site: No
YesNo
General publicNoIn-Library: Limited
Off-site: No
Ask at Loans DeskNo

Upon clicking on a link on the Library's website to one of the above services, you will be presented with the following authentication page where you can input either your UQ username and password or Library number and password.

You will normally have to authenticate once only per web browser session to access the above services.

Note: You will have to separately authenticate to access other UQ secure online services, such as my.UQ, my.SI-net and Blackboard.


What about databases with their own password?

Some databases have their own username and password as an added level of security. Follow these steps:

  • From the catalogue record, or the databases page on the Library website, click on the Password link (circled in red in the picture below):

    Example of link to password in record for Harrison's Online

  • Input your UQ username and password or Library number and password
  • Once you have successfully authenticated, the username and password for the specific database will be displayed:

    Database:  [Title]
    User/account namePassword
    XXXXXXXXXXXXXX
    Connect to the database. Return to the record.

  • Right click on Connect
  • Select Open in New Window. This will add a new window to your PC's Taskbar. Navigate to the login page.
  • Copy and paste the User Id and Password from the current window to the new window.

Help

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©2007 The University of Queensland, Brisbane Australia
ABN 63 942 912 684
CRICOS Provider Number: 00025B
Authorised by: University Librarian
Maintained by: UQ Library
  Last Updated: 30 August 2007.